Duty desk · 24/7 · --:-- UK
Serviced apartments and houses across 136 UK & Ireland locations — matched to school, commute, care and pets, usually within hours.
Alternative accommodation for policyholders — suitability assessed at source, claim spend controlled.
OpenThe right serviced home within hours; a hotel only for the first night, only when nothing suitable is free.
OpenAssignees, new hires and families given a furnished landing place, extendable while the permanent home is found.
OpenProject crews housed within a drive of the gate — costed at tender, planned around the rotation.
OpenClinicians within reach of the trust, priced for long rotations, invoiced to the employer.
OpenCast and crew near the unit base for the length of the shoot, billed to the production.
OpenSelf-catering apartments and houses for weeks and months — families, sabbaticals, anyone between homes.
OpenCorporate travel and a global distribution platform — air, hotels, transfers, car hire, rail, insurance and packages — interconnected with this site.
OpenLegal
Anyone affected by our services: guests, clients, suppliers and members of the public, including about how we handle personal data.
Use the online form at grhum.co.uk/complaints, email guestsupport@grhum.co.uk (guests) or info@grhum.co.uk (everyone else), call +44 20 8050 7656, or use our 24/7 line and WhatsApp on +44 7471 178622. Tell us what happened, when, and what you would like us to do. We can take complaints in whatever way suits you, including by phone for anyone who cannot write easily.
Anything affecting safety, heating, hot water, security or access should be reported at once to the 24/7 line. We treat these as emergencies, not complaints, and act straight away.
We acknowledge every complaint within 2 working days and aim to give a full response within 14 days. If we need longer, we will explain why and give a new date. Data protection complaints are always acknowledged within 30 days, as the law requires.
If you are not satisfied, ask for a review by a director. We will reply within 14 days of your request.
Data protection complaints can be taken to the Information Commissioner's Office (ico.org.uk) or, for Ireland, the Data Protection Commission (dataprotection.ie). Guests placed by an insurer or housing provider may also complain through that organisation's own procedure.
We record every complaint, review trends each quarter, and use them to improve our suppliers and services.
GRHUM LTD · Registered in England and Wales no. 15105703 · 3 Sussex House, Stratton Close, Edgware HA8 6PY · All legal documents · Back to top
Questions about this document
Email info@grhum.co.uk, or write to the registered office marked "Data protection". We reply within the working day.
Email usOut of hours · guest support
Emergency decant and same-night placements go straight to the duty team.
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